Interaction & Collaboration¶
🎯 Overview¶
The Interaction & Collaboration container manages all client interactions, community management, CRM integration, and advertising management. It provides tools for engagement, collaboration, and relationship management.
📋 Responsibilities¶
- Community Management: Social media engagement and moderation
- Client Collaboration: Portal, approvals, and communication tools
- CRM Integration: Customer data synchronization and management
- Advertising Management: Campaign automation and optimization
- Crisis Management: Emergency response and escalation procedures
- Content Generation: AI-powered social content creation
🔧 Key Components¶
- AI Response Agent
- Sentiment Analyzer
- Interaction Classifier
- Crisis Manager
- Social Content Generator
- Auto Moderator
- Escalation Dispatcher
- Client Portal
- Approval System
- Notification Center
- Documentation Manager
- Shared Calendar
- Internal Communicator
- CRM Connectors
- Lead Pipeline
- Data Enricher
- Audience Segmenter
- Bidirectional Synchronizer
- Customer Journey Tracker
- Campaign Automator
- Bid Optimizer
- Audience Manager
- Conversion Analyzer
- Creative Rotator
- Adaptive Budgeter
Architecture Patterns¶
- Facade Pattern: Simplified client interface
- Mediator Pattern: Coordinated communication between parties
- Chain of Responsibility: Escalation and approval workflows
- State Pattern: Customer journey and campaign states
- Observer Pattern: Real-time notifications and updates